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Webmaster Questions

 

Q. Why do I get the Invalid PIN or Password message and what should I do?

A. This means that the PIN and/or Password that is being entered is incorrect. If you have forgotten your password or the password you are using is not accepted, you will need to call us at 1 (800) 451-3477 or locally 610-374-8351. We can not send this confidential information via unsecured e-mail. The service advisor will reset your password. Once you successfully log on, you should change your password immediately.

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Q. Why do I get the message "Account restricted?"

A. This means that the account has either:

  1. not been set up for online banking services or
  2. the PIN and/or Password has been entered incorrectly three times or more.
  1. If you need to complete the authorization form, go to the websupport@riverfrontfcu.org for a link to an authorization form that you can complete, print and then mail or fax into us. If you do not have access to a printer, please e-mail us with the address and we will mail one to you. Do not include your account number or PIN number in an Internet e-mail message.
  2. If you have forgotten your password or the password you are using is not accepted, you will need to call us at 1(800) 451-3477 or locally 610-374-8351. We can not send information via unsecured e-mail. The service advisor will reset your password. Once you successfully log on, you should change your password immediately.

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Q. Can I safely transmit personal information such as credit card numbers?

A. Yes. The security features protect commercial transactions, as well as all other communications, from misappropriations and fraud that could otherwise occur as information passes through Internet computers.

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Q. Can I change my address via this website?

A. We cannot process your request via Internet e-mail. You may send your request through Online Direct® e-mail or call Riverfront FCU and a member service representative will be able to verify your information and change it right over the phone.

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Q. Can I request a transaction on my account through Internet e-mail?

A. We can not honor your request via Internet e-mail. There are serious security issues with sending your personal account information to us through regular e-mail. However, you can use Online Direct to access your account information through this site and to send secure e-mail to our office. Other alternatives would be to use our or call our office and a member service representative will be able to assist you during our business hours.

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