Video Integrated Realtime Assistance » Riverfront Federal Credit Union Riverfront Federal Credit Union

Convenient banking with extended hours.




Say Hello to VIRA!

Say hello to VIRA!

VIRA is an Integrated Teller Machine (ITM) and the name stands for "Video Integrated Realtime Assistance". VIRA is a video teller that enables you to interact face-to-face with a "live" Riverfront representative for assistance with a wide range of transactions like deposits, withdrawals, loan payments and transaction inquiries. It's a personal teller and ATM all in one! Experience the enhanced convenience of self-service banking in a whole new way!

What kind of transactions can be done via VIRA?

  • Account Inquiry
  • Check Account Balances
  • Transfer Funds Between Riverfront Accounts
  • Withdraw Cash
  • Deposit Cash or Check
  • Cash a Check
  • Make Loan Payments
  • Make Credit Card Payments

We're changing the landscape of our service delivery to better serve you. Our Keiser Boulevard branch will have ITMs, or what we refer to as VIRA.

FAQs

Q: When will VIRA be available at my branch?

A: VIRA will be available when our new Spring Township branch located at 2609 Keiser Boulevard in branch and at our drive ups for this location only.

Q: Will VIRA accept coin?

A: VIRA cannot accept or process coin.

Q: Can I cash a check using VIRA?

A: Yes. You can also conduct a check deposit in either Integrated Teller Machine or ATM mode and receive a check image receipt.

Q: Can VIRA dispense cash in denominations other than $20?

A: The VIRA units will dispense denominations of $1, $5, $20 and $50.

Q: Are conversations and transactions with VIRA private?

A: Conversations at ITMs are as secure as doing a transaction with a teller in branch. For security purposes all transactions are monitored for your safety.

Q: What if I don't want to use the video teller function on VIRA?

A: VIRA will also work as an ATM. To begin use in this mode, simply insert your driver's license or debit card to begin. When selecting the "Cardless Transaction" option, a live VIRA agent will assist you.

Q: Where are the video tellers located?

A: Riverfront's VIRA agents work out of the headquarters office located at 2609 Keiser Boulevard in Spring Township.



R Live

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government NCUA National Credit Union Administration, A U.S. Government Agency  Riverfront Federal Credit Union