Meet Riverfront’s New Virtual Assistant, AIDA (AI Direct Assist)
AIDA is an AI-powered digital assistant that’s here to provide answers to your questions anytime when you call into Riverfront’s Call Center, day or night. With her advanced machine-learning technology, she is constantly learning how to elevate your interactive experience and respond quickly with answers to your questions. Think of AIDA as your own personal financial assistant!
She can help you with things like basic account information, provide online resources or additional services, balance inquiry requests, transfers, loan payments and more. AIDA saves you time and allows access to your accounts 24 hours a day. No more waiting for the credit union to open to work with a call center representative.
AIDA is even available on holidays and if AIDA is unable to answer your question, you’ll have the option to speak with a live representative during normal business hours.
Here are just a few ways AIDA can assist you:
- General Inquiry Information
- Account/Balance inquiries
- Transfers and loan payments
- Product and service information
- Find an ATM or Riverfront branch near you
- And so much more!
FAQs
Q: Is AIDA secure to use?
A: Yes. AIDA is protected with the latest encryption technology.
Q: Is there a fee for using AIDA?
A: No. AIDA is a complimentary free service offered at no cost to Riverfront members.
Q: Is AIDA only available during business hours?
A: No, AIDA is available 24 hours a day, 7 days a week and 365 days a year, including holidays.
To speak with AIDA today, call 610 374 8351.
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