Digital Banking Upgrade Coming Soon!
We’re excited to announce that the next stage of Riverfront’s digital banking evolution is almost here! Our new digital banking platform, scheduled for May 13, 2025, will make managing your money more effortless than ever. Not only will it include all the standard self-service features you’ve come to enjoy in online and mobile banking, but there will be handy new tools and a host of other features to empower you to take control of your finances. So much to look forward to!
Here are a few of the great things you can expect to see:
- Combines the great features of Online Banking, Riverfront’s Mobile App, and our Credit Card app, all conveniently located in one place. No need to use a separate app to manage your Riverfront credit cards!
- Customize your experience by arranging content the way you want to view it
- Seamless experience between online and mobile
- Expanded card management
- Check your credit score for free with SavvyMoney®
- Aggregate your accounts from other financial institutions in one place
Preparing Yourself for a Successful Transition
Personal Accounts
Please check your contact information to make sure it is up to date. You can do this by logging onto Online Banking, clicking on Settings, then Contact Information. If you need assistance updating your contact information, call us at (610) 374-8351 and tell AIDA you’d like to “Update My Contact Information” or speak to us LIVE
Business Accounts
Please log in to your business account(s) originally established with your EIN and complete one of the steps outlined below to validate your account information.
Update/Verify Contact Information in Online Banking:
- Sign in to your Online Banking using your business account username and password, https://riverfrontfcu.org/
- Click on, “Settings” in the left-hand menu
- Click on, “Contact Information”
- Update/Verify all contact information
Update/Verify Contact Information in Mobile Banking:
- Sign in to your Mobile Banking app using your business account username and password
- Click on, menu icon ( ☰ ) in the upper left-hand corner
- Under “Contacts & Settings” selection, click on, “Contact Information”
- Update/Verify all contact information
Scheduled Service Interruptions – Bill Pay, Zelle, Mobile Deposit, Scheduling Future-Dated Transfers
Starting May 8th
Please be advised that some services will be interrupted to facilitate the upgrade to the new system.
System/Service Unavailability
- Bill Pay: Unavailable beginning 4pm ET May 8, 2025, available May 13, 2025.
- Any bill payments made by May 8th will be paid as normal
- Any bill payments entered by May 8th and scheduled to be paid after May 8th will be paid as normal
- Zelle: Unavailable beginning 9am ET May 8, 2025, available May 13, 2025.
- Any payments you might receive via Zelle from another individual during the scheduled downtime will post to your Riverfront account as normal
- Any payments you might receive via Zelle from another individual during the scheduled downtime will post to your Riverfront account as normal
- Mobile Deposit: Unavailable beginning 4pm ET May 12, 2025, available May 13, 2025.
- Schedule Future-Dated Transfers: Members cannot set up future-dated transfers beginning May 10, 2025 at 11 PM; available May 13, 2025.
Update Your Quicken or QuickBooks Settings
If you use Quicken or QuickBooks, you will need to make changes to your settings to ensure your data connectivity transfers smoothly to the new platform. Please complete the deactivate/reactivate of your new digital banking connection to ensure you get your Quicken or QuickBooks accounts set up with the new connection.
The Quicken/QuickBooks conversion instructions reference two Action Dates. Please use the dates provided below:
1st Action Date: May 12, 2025
While not a requirement, users wanting a data file backup and a final transaction download from our current digital banking system should complete a data file backup and final transaction download by this date. Please make sure to complete the final download before this date since transaction history might not be available after the upgrade.
2nd Action Date: Approximately 5-7 days after May 12, 2025
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
If you’re a Quicken or QuickBooks user, please follow the detailed instructions below to prepare for the upgrade:
Quicken
QuickBooks Desktop
QuickBooks Online
Frequently Asked Questions About Riverfront Digital Banking
Q: Do I need to re-enroll in online banking?
A: No. Sign in using your existing credentials. The new digital banking platform will walk you through verifying your identity and configuring the settings for access to the new application.
Q: Do I need to download a new app?
A: The new app will be an update to the existing app. It will be installed by automatic update or you can access the app in the store and choose to update it if it didn’t automatically update.
Q: Will I be able to see my business account(s)?
A: If you have both personal accounts and business accounts, you will see all products you have access to from your personal login. However, you are encouraged to enroll your business account using a separate login to take advantage of the new features available only to business accounts.
Q: Will my recurring transfers be affected?
A: No. We will migrate your recurring transfers onto the new digital banking experience.
Our upgraded digital banking platform will be easier, quicker and ready to empower you on the path to financial success.
Let the new age of self-service banking begin!
