Credit Union Impersonation Scams

It’s important to know that these types of scams are on the rise. We want to make sure members are aware of what’s happening and stay informed. Recently, some members have received phone calls and texts from scammers pretending to be credit union employees. These scammers are clever and use tricks like spoofing Riverfront’s phone numbers and email addresses to gain your trust before stealing your account funds.

What exactly is a Credit Union Impersonation Scam? Basically, scammers pretend to be a real Riverfront representative and try to trick you into giving them your confidential information through phone calls, text messages, or emails. They might try to steal your debit card information, bypass your security protections to access your accounts online, or ask you for funds for fake payments.

Here are some common scenarios these scammers might use:

In a typical Vishing scenario, the scammer will call you and pretend to be a credit union representative. They might claim they need to discuss an important matter, but they’ll ask you to confirm your identity first. They might even be on the credit union’s online banking website and ask you to provide the PIN sent to your phone or answer security questions. Since they seem legitimate and the number on your Caller ID matches the credit union’s number, you might not think twice about giving them the information they’re asking for. However, this is all a trick, and they’ll use this information to log into your account and steal your money.

In a typical Phishing and SMishing scenario, the scammer might send you a fake email or text message pretending to be a credit union fraud department employee. They might claim there’s been suspicious debit card activity on your account and ask you to reply with your card numbers, CVV codes, PINs, or other online account credentials. Again, this is all a trick to gain access to your accounts and take your money.

How can you protect yourself from these scams? Here are some tips:

• It’s important to avoid clicking on hyperlinked phone numbers sent via SMS text or on links inside emails, since they could be a phishing attempt or lead to malicious websites that may compromise your device or steal your personal information.

• Remember to never share personal information, like your social security number or account passwords, to validate credit or debit activity, as Riverfront would never request such sensitive information via unsolicited phone calls, emails or messages.

• Be cautious about sharing personal information over a phone call that you didn’t initiate, even if the caller ID reads Riverfront FCU. It’s always better to be cautious and protect your personal information from potential scams or identity theft. Hang up and contact us using our phone number – 610-374-8351.

Remember, Riverfront FCU will never contact you directly to request any of your account information, including your Social Security Number, Credit or Debit Card Numbers, Security Code or CVV, PIN, Address, Date of Birth, Online Banking Login Information, Verification Codes, or Passwords. If someone contacts you and requests this information or your account details by phone, do not share any information and hang up immediately. If you receive an email, website pop-up, or text with a suspicious link, stop and think before you click.

We’re working hard to keep your accounts safe with strong security practices, but member vigilance is also key to preventing fraud. If you ever receive a fraudulent email, phone call, or text impersonating Riverfront FCU, please call us at 610-374-8351 so we can stay ahead of potential scams or fraud campaigns targeting our members.

Please share this information with your friends and family members who might be susceptible to this type of fraud. Let’s all work together to fight fraud and keep our money safe!

Act quickly if you suspect fraud.

If you suspect that you’ve fallen for a scam, we’re here to help. Please don’t hesitate to reach out to at 610-374-8351. Our team is ready to assist you in any way we can. It’s important to act quickly if you suspect fraud, so please don’t delay in contacting us. We’ll work with you to assess the situation and take appropriate action to minimize any damage. We take every case seriously, and your safety and security are our top priorities.